FREQUENTLY ASKED QUESTIONS

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Q : What shipping methods do you use?

A: We use UPS  ground shipment primarily to continental US on most of our orders but we also have FLAT RATE-Priority shipping thru USPS as an alternative to other destination.

Q: How soon do you shipped ?

A: We will process your order on same day and shipped it thru UPS the following day. Some orders will be shipped same business day if they were received before 1:00 p.m. EST. Otherwise it will be shipped the following business day.

Q: Do you track my orders?

A: UPS automatically send shipping information with tracking number if you provided us with valid e-mail address.

Q: Do you combine items for shipping?

A: We  combined items going on same destination address to reduced cost.

Q:Can you tell me more about returning product policy.

A: If the item  been played/crushed ,warranty is voided. If just opened  and found to be defective, we will replace with brand new item. Any sign of used will void warranty.  If item was damaged due to shipping, dont accept the packages and shipper will be responsible to its replacement.

Q: Will you ship to International?

A: We can shipped to Canada, Puerto Rico, Hawaii and Alaska.If you need to shipped to other international destination,please e-mail us first to estimate the shipping cost and to open up new destination in our shipping rule.

Q: What will happen to order made on out of stock items?

A: We will either offer you an equivalent item or issue you a full refund.

                  "Remote Control Helicopters, for Kids and Kid at Heart "

Copyright © RC Helicopters Store
San Antonio,Texas
Email: customerservice@RCHelicoptersStore.com